Throughout all of his working life Norman has been associated with all aspects of the Catering Industry.
Having graduated from the Scottish Hotel School at the University of Strathclyde, Norman gained practical hands-on experience with several companies within the then Trust House Forte Group including the Cafe Royal, Russell Hotel and various airports, before moving into Food and Service Management, holding various senior management positions within the Compass Group, Russell & Brand and the Pall Mall Services Group.
In between these moves Norman also managed to gain considerable experience of the Supply Industry having been Managing Director of AFE On Line — a national catering equipment wholesale distribution company.
Norman then went on to set up his own Food & Service Management Company, Goodfellows CMS Ltd, and developed the company to such a level that it was ultimately purchased by the Compass Group in 2004.
Since the acquisition Norman has been managing his own Catering Consultancy, GSS, as well as taking up a non-executive directorship role with Pride Catering Partnership Ltd.
Norman is a Past Chairman and a Fellow of ACE as well as being a Fellow of the Institute of Hospitality and an Associate Member of the FCSI.